Customer Service
Order Processing
At Duke's Jewelers, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover and American Express.
As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as two business days. If for some reason you change your mind after placing an order, we welcome you to take advantage of our XX-day return policy, detailed below.
Shipping
We use the US Postal Service, UPS, and FedEx to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii. We use the US Postal Service Express Mail for the most secure method of shipping. Upon pick up you will be required to sign for your shipment. We prefer that it be delivered to your home or place of employment when you are there. If not, the Postmaster will put a notice in you box requiring you to pick it up at the Post Office. It is always best to call us and discuss your shipping method in advance.
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and may at the discretion of UPS require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
( Processing time usually two business days )
| SHIPPING OPTION | CHARGE |
| In-Store Pickup | Free |
| UPS Ground (under $500) | $9.95 |
| UPS Ground (over $500) | Free |
| USPS Ground (over $500) | $4.95 |
| Fedex Next Day (under $500) |
$24.95 |
| Fedex Next Day (over $500) |
$14.95 |
Questions
For product inquiries or help using www.dukesjewelers.com website, please call 801-489-4221.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement within 15 days of purchase. You may receive a store credit only if you make a return within 30 days.
Returns are easy
- Please call 801-489-4221 for your Return Authorization Number
- Please make note of why the item is being returned.
- The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
- Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
- All manufacturers' warranties are in effect.
Send the package to
Duke’s Jewelers, 220 So. Main Street, Springville, UT 84663